Apricorn ASW-USB3-25 User's Guide download pdf (Page 33)

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EZ Gig FAQs

The below FAQs refer to cloning your hard drive with EZ

Gig only. For information on issues using Shirt Pocket

SuperDuper! software for Mac, please go the ShirtPocket’s

website at www.ShirtPocket.com

Load errors

During the start of the program, before EZ Gig is loaded itself, a message

and a progress bar will appear on the boot screen. In case of an error, one

of the following error codes will be indicated here.

Error #5002 and ‘Disk error’

This error will be displayed if the boot medium is not readable when

booting the program. The error is reported by the BIOS of the computer

and points to a defective data carrier or a problem with the used boot

drive. In many cases, in particular when booting from a oppy disk, an

incompatibility between drive and data carrier is the cause. Principally

this problem can be xed. Please try the following steps, at best in the

indicated order:

Try again to boot the program, perhaps with/without cold start.•

Create once again a bootable disk (page 10).•

Floppy disk: format the oppy disk (no quick format) before •

creating a new one.

Floppy disk: use another oppy disk.•

Use (if possible) another boot drive.•

NOTE: If you didn’t receive EZ Gig as an installation package but on a

bootable disk and if a disk shows this problems also after multiple trials on

different devices, please contact Support.

Keyboard and mouse

EZ Gig supports keyboards and mice with PS/2 standard or USB

connector. This also includes many wireless mice, given they are

connected as a true USB device. Input devices connected with Bluetooth

are currently not supported. In this case, please connect a separate USB

device. If keyboard or mouse (or both) do not function with EZ Gig, this is

usually due to a wrong legacy emulation setting in BIOS setup. On most

computers, you can x this problem by changing (activating or deactivating,

depending on the current setting) the emulation for PS/2 devices in BIOS

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Apricorn ASW-USB3-25 User's Guide Page 33